Monitoring and Analysis of Command-Post Communication in Rescue Operations
Mirko Thorstensson,Markus Axelsson,Magnus Morin,Johan Jenvald
The performance of a command-post staff has a decisive effect on the outcome of a rescue operation when it comes to co-ordination and management of various rescue forces. Monitoring and documentation of the internal work and communication processes that take place in a command team can increase the ability to investigate and understand cause-effect relationships between incoming field reports, operational procedures, decisions, commands and the rescue response in the field. To this end we present a method and a software tool that enable an observer to monitor and record communication events in a command staff. The method extends link analysis by introducing time stamping and classification of events. Thus, extended link analysis enables both cumulative measures and detailed temporal analysis of staff communication. The software tool supports configuration, monitoring, time stamping and classification of communication events. It can export data in standard formats for statistical analysis and visualisation.