Training and Evaluation of Crisis Information Management
Morin M.,Jansson L. D.,Jenvald J.
Live simulation exercises is an important means of training key personnel for crisis management. Analyzing realistic exercises provides indications of whether plans, procedures, and organization structures are appropriate. The paper describes how information probing can be used to facilitate critical incident training and evaluation. The approach combines process tracing, communication analysis, and visualization. An application example from Fortum Generation AB illustrates how the method supported critical incident training and evaluation in the power-generating industry. Simulated critical incidents were superimposed on the ordinary operations in a control center and the resulting measures were recorded digitally. The operators' communication load increased 100 percent. The arising information patterns were analyzed and the results were used both to debrief the exercise participants and to evaluate plans, procedures and organization structure. A concluding discussion covers the lessons learned from this application.