Coupling models of complexity and models of cognition in a systems design process

Authors

Pär-Anders Albinsson,Nils Dahlbäck,Magnus Morin

Abstract

Work can be complex for several reasons, and various kinds of complexity put different demands on human behaviour and problem solving. We argue that there is a need for a tighter coupling between the characteristics of complexity and the characteristics of cognition in systems design for complex work. This paper outlines a proposal for such a framework. The framework couples existing models of complexity with well-known models of human skill and cognitive styles to provide a tool for capturing system and personnel needs in systems design processes. It relies on the identification of sources of complexity in the work domain, and can be used in a method-independent fashion to guide predictions on cognitive demands. The development of a military command and control support system for helicopter units is used to exemplify the use of the proposed framework.

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