Exploration and context in communication analysis.

Authors

Magnus Morin, Pär-Anders Albinsson

Abstract

Communication is crucial in the command and control of distributed, safety-critical human activities, such as firefighting, law enforcement, and military operations. In such environments, multiple teams operate at separate locations under hazardous conditions to achieve common goals. Commanders, team leaders, and specialists must exchange plans, procedures, reports, and orders to coordinate and synchronize their efforts.

Communication provides an observable trace of how key actors have perceived the emerging situation and what decisions they have made. Therefore, recording and analyzing communication from multiple channels are important means of gaining insight into the processes involved in the command and control of multiple teams.

Our approach to communication analysis combines rich representations of context with explorative analysis tools. A key contribution in this respect is the support for reconciling multiple views of a complex, distributed operation to facilitate team training, systems design, and systems validation.

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